Exchanges or returns

Exchange within 3 months of purchase

If you need a different size and would like to exchange your purchase, no problem! You can exchange your item within 3 months of the purchase date. Submit your exchange request via THIS LINK

Once we’ve received the product at our warehouse, we’ll send the replacement item free of charge as soon as possible.

Note: If the newly selected product is more expensive than your original order, we’ll ask you to pay the difference. You’ll receive an email about this. We’ll ship the new item as soon as the payment is received.

Return within 30 days

You have the option to return your order within 30 days of purchase. Register your return within 14 days via THIS LINK and return the package on time so we receive it within the return period. The purchase amount will be refunded to your account within a few working days.

Do not send packages outside this return period — we will not process them. If we have to send it back to you, the shipping costs will be your responsibility.

Condition of returned items

1. The product must be unworn (trying it on is of course allowed).
2. The product must not be washed! If it has been washed, you cannot return it. If you do return it, we will be forced to send it back to you, and shipping costs will be charged.
3. The product must be clean — no hair, stains, or other contamination. If this is the case, a €10 dry cleaning fee will be charged.
4. Trying it on (including with your baby) is allowed. However, wearing the shirt for extended periods and then returning it with a smell of sweat or perfume is not allowed. If this occurs, a €10 dry cleaning fee will be charged.

Shipping

5. Preferably use the original shipping box — it’s nice and easy 🙂
6. Return shipping costs are your responsibility. You are responsible for the return shipment to Womboo. We are not liable for packages that are not received, and we always go by the track & trace code.

So make sure to keep the track & trace code as proof.